AT&T to offer customers bill credits for network outages
AT&T announced a new guarantee program that will see the telecom giant provide billing credits to wireless and fiber ...
After embarrassing blunder, AT&T promises bill credits for future outages
In February 2024, AT&T caused a major outage by botching a network update and took over 12 hours to fully restore service. At ...
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AT&T knows telecoms don’t have the best reputation. New outage guarantee aims to fix that
AT&T is trying to address one of the biggest frustrations for wireless phone and internet customers — losing service to ...
AT&T to credit qualifying customers after service outages: Who is eligible?
AT&T’s promise also comes with a list of stipulations for eligibility, which can be found at ATT.com/guarantee. Among them, the company says outages must impact at least 10 or more towers, and users ...
How does AT&T's new credit system work for major service outages?
AT&T says if the outage qualifies, customers will receive a bill credit equaling a full day of service, but the amount of ...
Did your internet cut out? AT&T says it will start paying you back for outages
Losing access to the internet because of a network disruption isn’t fun. But what feels like rubbing salt in the wound is ...
AT&T Says It Will Now Credit You for Outages and Long Customer Service Wait Times
The company said Wednesday that going forward, customers will receive a full-day bill credit for any fiber outage longer than ...
AT&T will offer bill credits for outages to 'make it right' with customers
U.S. telecom giant AT&T said on Wednesday it would offer bill credits for network outages as part of a new initiative to ...