Forbes7y
Delivering Value to Today’s Digital Enterprise: The State of IT Service Management, 2017
Summary: The IT Service Management function has entered a new era. Long regarded as the set of practices and solutions for ensuring that technology is best meeting the needs of users, it now ...
CRN4y
11 Top ITSM Tools In 2020: Gartner’s Magic Quadrant
From ServiceNow and BMC to Broadcom and IBM, here are the 11 vendors that made Gartner’s new Magic Quadrant For IT Service Management Tools. Magic Quadrant For Service Management Tools The COVID ...
CIO16d
BMC Helix powers Serco’s IT modernization strategy
Our strategy focused on four key pillars: A: BMC Helix goes well beyond just capturing tickets and monitoring volumes and availability. The platform employs predictive AI to predict potential ...
24/7 Wall St. on MSN8mon
3 Reasons ServiceNow Will Be Next to Issue a Stock Split
These companies include familiar names like: BMC Helix ITSM, Broadcom, SAP, Jira, DocuSign, and ServiceNow (NYSE: NOW). An ...
CIO22d
ServiceOps: Unleashing a new AI agent to reduce change failures in complex systems
BMC ServiceOps offers a new operating model for accelerating change while predicting and managing risk across the enterprise. By integrating data and workflows between ITSM and AIOps tools ...