There's bad customer service — and even worse bogus customer service where anyone can easily be taken by a scammer with a quirky accent who demands a credit card on the spot when you call a fake ...

A quarter of Americans would rather shave their head than contact customer support, according to new research. The survey of 2,000 Americans (who have ever dealt with customer support) revealed 24% ...

Stop the churn caused by bad customer service, which is endemic to many businesses. Here are five secrets for where to look for lapses and how to address them. Consistently deliver personalized, ...