AI-powered chatbots are reshaping customer service by improving efficiency, response times, and engagement. With advancements ...

An IIM Lucknow study investigates how language affects customer forgiveness when chatbots apologize for online travel agency ...

What''s the new trend across the globe? It''s artificial intelligence. It has become the ultimate game-changer, affecting ...

New Delhi, Feb 9 (PTI) An IIM Lucknow study, examining the kind of apologies chatbots of online travel agencies (OTA) make to ...

Ride-hail giant Lyft has partnered with AI startup Anthropic to build an AI assistant that handles initial intake for ...

Jodie BryantEnterprise Account ExecutiveZenarate AI is transforming customer service, from the first interaction a customer ...