There’s little question for most companies whether they will use cloud-based CRM solutions. Even before the pandemic made on-premises installations of CRM or other software much more challenging, ...

ACT! CRM stands out with its long-standing reputation and adaptability to various business needs and industries. It provides a robust set of features including contact management, sales automation, ...

This content is provided by an external author without editing by Finextra. It expresses the views and opinions of the author. Built on Microsoft Dynamics 365, Enteract enables financial institutions ...

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Customer Relationship Management (CRM) is a mature market with a clear market leader in Salesforce. It has a bunch other enterprise players like Microsoft, Oracle and SAP vying for position. SAP ...

Is your organization best suited for cloud or on-premise CRM? Guest contributor Kate Webster lists some of the issues you need to consider before making a decision. Cloud based CRM systems seem to ...

Sacramento, Calif., began 311 more than a decade ago, and like other cities has decided to move on to next-generation technology. Less than a year ago, it upgraded its legacy CRM to a cloud-based ...

Second from Left: Alesia Dvorkina, Founder of Hmara Solutions with Team. Hmara Solutions Alesia Dvorkina, founder of Hmara Solutions, never planned on becoming a tech entrepreneur. Born and raised in ...

The future of customer relationships depends more on context than transactions. And this trend is accelerating, driven by the integration of social media into customer relationship management (CRM), ...

Sign with logo at the regional office of Salesforce in the Silicon Valley, Palo Alto, California, November 2, 2018. (Photo by Smith Collection/Gado/Getty Images) Trefis expects Salesforce.com's ...