Generative AI is designed to please humans, but maybe not in the case of customer service chatbots dealing with angry ...

The basics What are chatbots? Chatbots are computer programs capable of conducting conversations by text and auditory communication. Programs simulate how a human conversation would proceed. Chatbots ...

Many enterprises that offer flexible genAI-powered customer service chat functions are seeing other businesses using them as ...

From analysing input to crafting responses, chatbots, smart assistants and AI tools follow a structured process to transform ...

Some 61% of US consumers say they feel comfortable with having conversations with AI-powered customer service systems (e.g., chatbots or voice assistants). That's according to a survey conducted in ...

I have a special sickness. I love shedding light on startup-related buzzwords and trends. After publishing so many articles on growth hacking long before it was cool, I moved to covering anything big ...

Karan Sharma is a digital commerce expert and the co-founder at Kinex Media Inc, a creative digital agency in Toronto. Just imagine what would have happened if a time traveler had handed a lighter to ...

Conversations between a client and a machine are becoming more and more common. The arrival of chatbots made it possible to solve one of the main challenges of companies, customer service, and that is ...

In this special guest feature, Abhinav Girdhar, CEO of Appy Pie, believes that whatever your stand on AI chatbots for business may be, two things are certain – Chatbots will become an industry ...

“Green Dot Assist,” an AI-powered virtual assistant, is intended to simplify baristas’ jobs and fulfill orders faster.

Bank mobile chatbots remain fast but stupid, with most failing to answer even basic questions. Here's how banks can upgrade ...