New York City‘s private computer army keeps mushrooming under Mayor Bloomberg – and no one has any idea of its exact size. What we do know is the city’s overall contract spending has doubled to more ...

Are company help desks being too helpful? A recent survey of more than 900 IT professionals found that enterprise help desks — an important troubleshooting resource for employees and customers alike — ...

I work at a large manufacturing plant in the IT department. The plant operates 24 hours a day, 365 days of the year. Our IT department mainly works the normal daytime hours, but we also have staff on ...

Help your end-users make Help Desk calls the right way Your email has been sent If you've managed a Help Desk for very long, you know the frustrations your staff feels when dealing with callers who ...

It’s no secret that enterprise personnel no longer work in the same manner as they did in the past. The real mystery is why we keep trying to resolve today’s IT issues with yesterday’s processes and ...

Altiris last week introduced an upgraded version of its help desk software that’s designed to cut down on support calls by automating fixes and letting end users help themselves. Altiris last week ...