Christiana Jolaoso-Oloyede writes for media publications, B2B brands and nonprofits. Using her research, analytical and writing skills from her training as a lawyer, she focuses on garnering accurate ...

Join the event trusted by enterprise leaders for nearly two decades. VB Transform brings together the people building real enterprise AI strategy. Learn more Zendesk’s customer experience platform is ...

Easy-to-use tools and customer feedback helped Zendesk hit $1 billion in annual revenue in 2020. Now it's looking to triple that revenue in the next five years. Execs explained how using simplicity to ...

Information technology service management (ITSM) gives IT teams a structured system to improve IT services delivery, efficiency, and quality. The term “service” here can mean anything from managed IT ...

Zendesk, a stalwart in the customer experience (CX) space, has been integrating artificial intelligence (AI) into its platform for over a decade. But where it once pushed its vision of how AI can help ...

It’s fair to say artificial intelligence has blown up in the years following ChatGPT’s public preview launch in November 2022, but we’re quickly moving from experimentation to implementation, with AI ...

In the Customer Experience (CX) sphere, many companies expect that using AI-powered agents to answer customer service calls will allow them to reduce the number of people they have to employ in their ...