In a world with chatbots and virtual assistants, the traditional IVR menu remains a reliable tool for customer support. Here's why. Interactive Voice Response (IVR) menus seem old-fashioned compared ...

IVR testing is a critical part of ensuring your system performs as it should. Automated testing is ideal, as long as it is done responsibly. Companies should conduct IVR testing routinely to ensure ...

Market Strategies, Inc. (MSI) has published a comparative benchmarking study on interactive voice response and automated speech recognition menus and systems for energy utilities Market Strategies, ...

Absolutely brilliant. That’s how I’ve come to think of Nigel Clarke, a retired IT manager, who has mapped out thousands of customer-service IVR (interactive voice recognition) systems for the rest of ...

Interactive Voice Response (IVR) is a mechanized innovation that enables human-to-human communication via DTMF input (Dual-tone multi-recurrence). In today’s business world, virtually all businesses ...

“Press 1 for accounts; press 2 for technical support; press…” Interactive voice response systems have permeated almost all aspects of customer experience, but getting IVR right is tougher than it ...

Remember the bad old days of customer self-service? Automated systems would present you with five or more different options — any one of which could lead to five or more other options. With touchtone ...

HOBOKEN, N.J.--(BUSINESS WIRE)--NICE (Nasdaq: NICE) today announced NICE Interactive Voice Response Optimization (IVRO) version 8.0 comprising Artificial Intelligence (AI) driven analytics to boost ...

Zappix, a provider of visual IVR technology and mobile app authoring, has released an improved visual IVR app–building platform to help even nontechnical users build and maintain their own mobile and ...

With three years spent researching, comparing, and testing software products, Tyler Webb is an expert on all things telecommunications. With work featured on GetVoIP.com, he's written over 150 ...