Digital coupons promise convenience and savings, but for many Chicago-area shoppers, the reality is more complicated. An NBC ...

NBC 5 Responds is hearing from a number of viewers who say they’re having problems using grocery store coupon apps following a story we aired last month.

“Poll finds most shoppers struggle to redeem digital discounts,” the station concluded this week. More than 1,500 viewers responded to an unscientific online poll, and 92% of them said they’ve had ...