The KXAN Investigates team looked into customer complaints about Austin Water's new smart meters. Will DuPree, Kelly Wiley & Mike Rush TV discuss what the story uncovered about the city department's ...

ROCHESTER, N.Y. – The smart meter switchover across our region has been rocky for some customers. The vendor hired by RG&E/NYSEG to install the meters is understaffed and many customers say they can’t ...

Rochester, N.Y. — RG&E technicians are now installing smart meters across the area, designed to improve customer service, following a wave of heated complaints over billing and other issues. The ...

Billing disputes continued to dominate, accounting for 59% of all cases, followed by smart meter issues (11%) and customer ...

The exterior of the U.S. Courthouse for the 11th U.S. Circuit Court of Appeals in Atlanta, Georgia. (Mike Stewart/AP) (CN) — An attorney for two Florida homeowners attempted to convince a 11th Circuit ...

Jefferson Parish is facing accusations that its process for awarding what could be a $100 million contract to replace nearly every water meter in the parish with more reliable, smart technology was ...

Ontario, N.Y. (WHAM) — A barbecue restaurant in Wayne County said it received a bill from Rochester Gas & Electric for nearly $15,000. After several failed attempts to pay the bill, Heintzelman’s BBQ ...

BUFFALO, N.Y. (WKBW) — New York State Electric & Gas (NYSEG) and Rochester Gas and Electric (RG&E) have announced the launch of "Usage Alerts" for customers with smart meters. According to NYSEG, ...

The Loveland Utilities Commission got the chance Wednesday to review city plans for rolling out Advanced Metering Infrastructure (AMI) or “smart” meters. The new meters will be used to better ...