The healthcare industry in Kenya remains a towering exemplar of the most pathetic customer care service anywhere in the world.

Verizon could be onto something important. They are said to be shifting their focus back to improving customer care and customer service. Sowmyanarayan Sampath, CEO of their consumer unit recently ...

The 2023 U.S. Wireless Customer Care Study—Volume 2 is based on responses from 16,163 customers who contacted their carrier’s customer care department within the past three months. The studies ...