VodafoneThree has announced it is bringing 400 contact centre jobs back to the UK, contact centre jobs vodafonethreee ...

The Workforce Intelligence Revolution: From Managing People to Maximising Potential ...

AI is marketed as a transformative solution for customer service and your contact centre is expected to evolve. anywhereNow ...

This New Year's Eve strike by London Metropolitan Police contact centre workers and staff is a serious disruption ...

The Future of the Financial Industry in a Digital Age. In today’s financial services sector, customer engagement is ...

The UK's contact centre sector is set to open its doors and showcase achievements as part of the inaugural National Contact Centre Day ...

New hybrid working consultancy created to help organisations address workplace challenges. Managers and consultants with experience in running WFH and hybrid operations have joined forces to form ...

loveholidays Selects Calabrio Workforce Management to Increase Contact Centre Efficiency – Robust selection process reveals Calabrio’s WFM solution superior to competitors Calabrio, the workforce and ...

Premier Inn, owned by Whitbread, have announced that its contact centre in Houghton Regis is to be outsourced overseas with 300 job losses. A Whitbread spokesperson said: “Our position as the UK’s ...

Latest report from Cavell predicts the global displacement of 1.9 million contact centre agents by Automation by 2029 New research from Cavell explores the latest trends in customer experience (CX) ...

We’ve recently launched our “Voice of the Consumer” research at MaxContact, and the results offer clear insights into what UK customers actually want when they interact with contact centres in 2025.

Fast-growing tech firm publishes latest Responsible Business report and scoops equity investor Palatine’s ‘Leadership in Social Value’ award Customer experience and digital transformation specialist, ...