Hotels across the APAC region are looking to AI to help improve their commercial effectiveness, better engage with guests and relieve staff of unnecessary administrative burden.

As hospitality leaders, we know that guest satisfaction isn’t just about a warm smile at check-in—it’s the result of well-designed processes, efficient systems, and consistent service delivery. In ...

Choice Hotels International is introducing Mews as a property management system (PMS) option for international franchisees. The platform is designed to connect with Choice Hotels’ proprietary tools ...

Images by Radisson Hotel Group Through rigorous sustainability reporting, the release of Radisson Hotel Group’s 2024 Responsible Business report places a strong emphasis on the Group’s transparency ...

In today’s hospitality landscape, technology isn’t just a support function — it’s a strategic asset that’s transforming how hotel operators connect with guests and operate more efficiently. As an ...

Efficient hotel operations form the backbone of a thriving hospitality business. For Vice Presidents of Operations, General Managers, Hotel & Resort Managers, and Heads of Departments, mastering these ...

On behalf of Raffles Hotels & Resorts, we are delighted to announce the appointment of Claudia Kozma Kaplan as Chief Brand Officer for Raffles and Fairmont Hotels. Claudia has an exceptional track ...

Recruiting and retaining workers in hospitality is difficult enough. Though the industry may no longer be in a dire crisis, hospitality businesses are continuing to report challenges in filling all ...

Extended Stay America®, the leading mid-priced extended stay hotel brand family in the United States, today announced the launch of Client Connect, the first business travel program designed ...

A 2020 survey by Privitar found that 78% of consumers are concerned about protecting their personal data. 33% said their primary concern around sharing personal information with businesses is the risk ...

Novotel Geelong is proud to announce the appointment of Scott Bear as its new General Manager. A dynamic and visionary leader, Scott brings a decade of experience in the hospitality industry, having ...

Hotels have probably submitted the budget for 2023 by now, most likely in the traditional format of the P&L with revenue by a few revenue sources and then an endless number of rows outlining the ...