As Jim Dvorkin, our SVP of Customer Experience Products, puts it: “What we’re delivering is complete customer intelligence—comprehensive analytics that capture every voice conversation detail. When ...

Host successful virtual and hybrid events with RingCentral. Easy setup, detailed analytics, and CRM integrations for measurable ROI.

Get AI-powered phone, message, video, contact center, and virtual events solutions with RingCentral — the complete cloud communications platform.

Découvrez les réunions virtuelles, leurs avantages, comment réussir une réunion vidéo du début à la fin, et les outils dont vous avez besoin pour les organiser.

A BPO call center or contact center is one that you outsource to a third-party provider. Learn how it works, the pros and cons, and more from RingCentral.

11 conseils pour aider les managers et les superviseurs à ouvrir les lignes de communication et à favoriser un environnement de collaboration au sein de leurs équipes.

Improve customer experience with IVR call flow best practices. Learn how to design a seamless, frustration-free call routing system.

What is Contact Centre Management? 7 Best Practices for Ultimate Efficiency Today’s customers expect a particularly high standard of customer service from businesses. Nowadays – with a range of ...

Searching for the best VoIP software? Check out our guide to what to look for, and the pros and cons of 17 different companies offering VoIP services ...

Dans ce guide, découvrez les 6 principes clés d'une collaboration efficace sur le lieu de travail, ainsi que les compétences et les outils dont vous avez besoin pour une meilleure communication au ...

Meeting fatigue (meeting overload) takes a toll on productivity and employee retention. Learn symptoms and how to reduce virtual meetings.

The 2023 Gartner report, “Critical Capabilities for Unified Communications as a Service (UCaaS),” has highlighted significant shifts in the UCaaS landscape, driven by changes in communication culture, ...