Death benefit complaints to AFCA increased by about 30 per cent over the past year, according to its latest annual report.

The Australian Financial Complaints Authority (AFCA) recently reported receiving a record ... with the customer can assist ...

In the war on scams, banks have been fighting on two fronts: against the scammers and, all too often, against the victims ...

An Australian daughter is furious at the treatment of her mum, who lost her life savings in a scam, arguing that scam victims ...

The Australian Financial Complaints Authority (AFCA) ordered the massive increase ... company directly through its internal dispute resolution process. Still unsatisfied? You can then take your ...

But along the way Colette has uncovered a little known fact — that banks have to pay up to $13,000 per customer to AFCA to go through the complaints process ... t have a resolution to ...

The Scams Prevention Framework Bill 2024 establishes a world‑leading and whole‑of‑ecosystem approach to combat scams in the Competition and Consumer ...