Should you go cloud, on-prem, hybrid, or CPaaS? Discover all the signals that indicate a hosted contact center solution is ...

A powerful storm is bearing down on the West Coast and bringing with it a scary-sounding weather term -- bomb cyclone ...

Microsoft has designed two additional infrastructure chips for its data centers that will help speed artificial intelligence operations and increase data security, it said on Tuesday at its Ignite ...

The trial of a man accused of holding down a teenage boy so colleagues could rape and abuse him at a New Hampshire youth ...

Learn how to enhance contact center CX and level up the customer experience with a few practical changes and the tools you ...

Amazon has been working for months on a major AI upgrade to its Alexa digital assistant.

The advanced reactor company has completed key milestones for its first planned deployment and added up to 750 MW in potential future orders, CEO Jacob DeWitte said on Oklo’s Q3 2024 earnings call.

Just over one year ago, JPMorganChase hired the first employees to staff its new Baltimore Virtual Call Center – a team of ...

Getting a human from Target on the other line to help you is not straightforward. Here is the best way to get in contact with ...

Remember that contacting Amazon’s customer service via email might not be the best solution if you have an urgent question ...

The best AI tools and GenAI products of 2024 include Google Vertex, Cisco Webex, SentinelOne Purple AI, Hatz, Red Hat ...

Analysis of Nice vs Amazon Connect in the CCaaS market. Nice's strong fundamentals compete with Amazon's leverage of AWS ...