with British Gas being the most affected by this problem. These malfunctioning smart meters are stuck in "dumb mode", rendering them incapable of transmitting automatic readings to energy ...

The impending rollout of smart meter technology has led to the creation of 2,600 new jobs at British Gas. The energy supplier will recruit the staff by 2012 to support installation of the devices ...

So Energy fared better than British Gas and Ovo Energy on customer satisfaction to achieve a score of 63 per cent but rated poorly for meeting its smart meter targets, switching and limited monitoring ...

Despite this, she continued to pay the gas bills of hundreds ... government’s Department for Energy Security and Net Zero suggested almost four million smart meters in Britain may not be working ...

The offer is part of a discount scheme from the energy giant that's designed to ease pressure on the grid when it's under ...

British Gas, OVO, EDF, EON and Octopus customers have been told an electricity-zapping appliance being turned off could help ...

Its PeakSave scheme gives some smart meter customers 50% off electricity between 11am and 4pm on Sundays. Based on a survey of 2,618 British Gas customers carried out in September-October 2024, and a ...

British Gas has been named one of the country’s worst energy suppliers – after spending £50m trying to overhaul its poor customer service record. Customers said Britain’s second biggest ...

If you're protected by the price cap and don't have a smart meter, it's vital to take a meter reading on December 31. This ensures that your supplier isn't charging you higher rates for energy ...

Octopus Energy, Utility Warehouse and 100Green have been named as Which?Recommended Providers in the consumer champion's annual energy firm survey. Meanwhile, some of the biggest firms, including ...