Natural Language Processing (NLP) is a branch of artificial intelligence that focuses on enabling computers to understand, ...

Green Africa, a Lagos based carrier, has launched its gChat bot to meet its customers’ evolving needs. The chat bot is designed to provide customers with seamless self-service options and direct ...

Email is a type of code, and when they use ChatGPT to do their work, they’re literally training the bots on the code of their ...

As generative AI begins helping solve real-world problems, a new kind of data analytics is emerging, says Jonathan Frankle.

There was a time when the term “automation” was synonymous with advanced manufacturing plants full of robotics. While re ...

Start-ups suffer from many challenges as businesses. They require themselves to grow fast while maintaining low costs.

Salesforce CEO Marc Benioff last month declared 2025 as the “absolute year of Agentforce,” a product the software company ...

Invoices are processed automatically, customer interactions are personalized through self-governing AI-powered support a ...

NEWS Generative and agentic AI set to transform customer service into a strategic value driver for businesses With less than half of consumers happy with the service they receive and only 16% of ...

AI is changing how insurance companies engage with customers. With AI chatbots, insurers are now able to anticipate customer enquiries and manage claims proactively. Digital assistants can provide ...

The first thing I wanted from ChatGPT was general guidance for writing emails with confidence. So, the first question I typed into the chat box at the bottom was simply: “How do I write confident ...