Lyft announced a new partnership with Anthropic to use the Claude AI assistant to handle customer service requests. Claude is ...

Ride-hail giant Lyft has partnered with AI startup Anthropic to build an AI assistant that handles initial intake for ...

As language used for apologies impacts customer acceptance and forgiveness, chatbots must learn the 'concrete' and 'abstract' ...

An IIM Lucknow study shows that concrete language in chatbot apologies is best for significant failures, while abstract ...

New Delhi, Feb 9 (PTI) An IIM Lucknow study, examining the kind of apologies chatbots of online travel agencies (OTA) make to ...

When done safely and securely, automated inbound engagement can provide significant benefits for pharmaceutical companies.

SriLankan Airlines is presenting a game-changer with the introduction of ‘Yaana,’ an Artificial Intelligence (AI)-powered chatbot. Yaana is set to transform ...

Hemant Bodke works in this dynamic and transformative space, using his expertise as a Java developer to drive innovation in ...

Sri Lankan Airlines has unveiled an Artificial intelligence powered chatbot for customer support, named ‘Yaana’ ...

Virgin Media O2 says it is spending up to £1m a day on customer service after lagging behind its rivals. We speak to customer ...

Over the festive period, retail sales surged to $1.2 trillion globally and $282 billion in the US. It meant customer service teams were stretched thin as ...