As the last straw for customer retention, customer service is key. Here's how AI can help elevate the customer experience for ...

When done safely and securely, automated inbound engagement can provide significant benefits for pharmaceutical companies.

As language used for apologies impacts customer acceptance and forgiveness, chatbots must learn the 'concrete' and 'abstract' ...

What''s the new trend across the globe? It''s artificial intelligence. It has become the ultimate game-changer, affecting ...

An IIM Lucknow study investigates how language affects customer forgiveness when chatbots apologize for online travel agency ...

New Delhi, Feb 9 (PTI) An IIM Lucknow study, examining the kind of apologies chatbots of online travel agencies (OTA) make to ...

It’s quite possible business applications may begin to collapse in the agentic AI era. If you consider the core foundation of ...

Jodie BryantEnterprise Account ExecutiveZenarate AI is transforming customer service, from the first interaction a customer ...

Suppose an AI assistant fails to answer a question about current events or provides outdated information in a critical situation. This scenario, while increasingly rare, reflects the importance of ...

Virgin Media O2 says it is spending up to £1m a day on customer service after lagging behind its rivals. We speak to customer ...

Over the festive period, retail sales surged to $1.2 trillion globally and $282 billion in the US. It meant customer service teams were stretched thin as ...