Internal customer support platforms are moving from platforms like email ticketing systems and chat to channels like Slack, ...

Chinese internet search giant Baidu will make its advanced AI chatbot services free, as competition heats up among global ...

What''s the new trend across the globe? It''s artificial intelligence. It has become the ultimate game-changer, affecting ...

People increasingly see chatbots in human-like ways, and yet also doubt their competence—raising challenging questions for how chatbot interfaces should be designed ...

By Daniel OFOLIQUAYE, ACIB Imagine walking into a bank branch in 2040 where humanoid robots and AI-driven kiosks efficiently process transactions in seconds. In such a world, where does the ...

When done safely and securely, automated inbound engagement can provide significant benefits for pharmaceutical companies.

Virgin Media O2 says it is spending up to £1m a day on customer service after lagging behind its rivals. We speak to customer ...

Can You Really Make Money with Chatbots? Grand View Research predicts that the global artificial intelligence market size ...

Customer engagement has long been dominated by rigid, script-based chatbots that offer little ... bridging the gap between automation and human-level service. Beerud Sheth, Founder & CEO of ...