As the last straw for customer retention, customer service is key. Here's how AI can help elevate the customer experience for ...

As language used for apologies impacts customer acceptance and forgiveness, chatbots must learn the 'concrete' and 'abstract' ...

What''s the new trend across the globe? It''s artificial intelligence. It has become the ultimate game-changer, affecting ...

An IIM Lucknow study investigates how language affects customer forgiveness when chatbots apologize for online travel agency ...

New Delhi, Feb 9 (PTI) An IIM Lucknow study, examining the kind of apologies chatbots of online travel agencies (OTA) make to ...

AI is getting smarter when it comes to real estate. Here's a look at some of the newest ways it is being used.

Jodie BryantEnterprise Account ExecutiveZenarate AI is transforming customer service, from the first interaction a customer ...

Virgin Media O2 says it is spending up to £1m a day on customer service after lagging behind its rivals. We speak to customer ...

Over the festive period, retail sales surged to $1.2 trillion globally and $282 billion in the US. It meant customer service teams were stretched thin as ...