Internal customer support platforms are moving from platforms like email ticketing systems and chat to channels like Slack, ...

What''s the new trend across the globe? It''s artificial intelligence. It has become the ultimate game-changer, affecting ...

When done safely and securely, automated inbound engagement can provide significant benefits for pharmaceutical companies.

Virgin Media O2 says it is spending up to £1m a day on customer service after lagging behind its rivals. We speak to customer ...

Can You Really Make Money with Chatbots? Grand View Research predicts that the global artificial intelligence market size ...

Customer engagement has long been dominated by rigid, script-based chatbots that offer little ... bridging the gap between automation and human-level service. Beerud Sheth, Founder & CEO of ...

Ride-hail giant Lyft has partnered with AI startup Anthropic to build an AI assistant that handles initial intake for ...

Unlike human employees, AI chatbots can operate around the clock. This has transformed industries such as customer service, where chatbots can handle inquiries at any time of the day. In the case of ...

A recent study published in the International Journal of Human-Computer Studies sheds light on how Danish high school students use chatbots for social interactions. The study found that while most ...

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