T-Mobile subscribers have had their share of bad experiences with the carrier's Mobile Experts revealed on these pages. We've passed along their stories about getting crammed by the carrier's reps and ...

A T-Mobile rep was reprimanded and had their company iPad taken away for only using the T-Life app 84% of the time, falling short of the carrier’s 100% usage goal. The punishment raises questions ...

T-Mobile is pushing its employees to embrace digital tools, but a recent situation highlights just how uncomfortable that transition is becoming for the people working on the front lines. A T-Mobile ...

A T-Mobile rep on Reddit is raising the alarm that the T-Life app has stripped away the informal fraud prevention tools reps once relied on, leaving stores vulnerable and employees on the hook for the ...