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Colorado Public Utilities Commission report says complaints about Xcel’s customer service are also on the rise.

In the evolving world of customer service, organizations are embracing advanced technologies to anticipate and resolve issues before they arise, improving efficiency. This shift is largely driven by ...

AI phone calls are no longer a futuristic concept—they’re revolutionizing how businesses interact with customers. By combining voice technology, machine learning, and speech recognition software, ...

Service Now introduced “the next milestone in its groundbreaking CRM designed to disrupt an industry long dominated by ...

In a time of rapid change, companies are seeking strategic ways to shift noncore functions such as customer service to gain ...

Because there is a lot of competition out there. They know your mailbox is jammed with offers, and quite frankly, they do not ...

The Bahraini king's media adviser, Nabeel al-Hamer, said on Thursday that Saudi Arabia's King Salman bin Abdulaziz has invited leaders of the Gulf Cooperation Council (GCC) to attend a Gulf-US summit ...

If your bills are piling up, it's time to start negotiating. Inflation won't help matters, so now is the time to figure out ...

About 1.2m people in the UK were affected by banking outages that happened on what was pay day for many earlier this year.

The tax agency has shed over 20,000 employees through the deferred resignation program, and more significant cuts are still ...