Klarna is recruiting a new batch of customer service employees, and the company will now focus on providing "quality" human ...

In the evolving world of customer service, organizations are embracing advanced technologies to anticipate and resolve issues before they arise, improving efficiency. This shift is largely driven by ...

Colorado Public Utilities Commission report says complaints about Xcel’s customer service are also on the rise.

These days every business leader I know recognizes the value of providing an exceptional total customer experience.

Generative AI is transforming customer service — but are companies ready? In this episode of Today in Tech, Keith Shaw talks ...

A group of House Republicans is warning new Social Security Administration Commissioner Frank Bisignano against making more ...

Zurich Insurance Group is using AI in its new customer relationship management system to help agents provide more tailored ...

If you're an Xfinity customer 1-844-513-2433 facing issues with your internet, cable TV, phone, or billing services, r ...

Taco Johns of Valley City was named the Number One Taco Johns in the Country for Customer Service and Customer Satisfaction ...

The J.D. Power 2025 airline rankings show that JetBlue, Southwest and Delta are among travelers' favorites. But the survey ...

Xcel Energy customers are experiencing more power outages for a longer period, according to an investigation by the Colorado ...