The Brand Ambassador takes all sorts of abuse, but one over-entitled customer has home asking a deep question.

Carnival Cruise Line has addressed an unusual early return for Carnival Celebration and why onboard operations were changed.

Heald has often said that he willingly takes the abuse but begs passengers not to blame the crew or be rude to them. He ...

Now however, Carnival Cruise Line has decided join the passenger-led activity. That’s right, the cruise line is getting in on ...

A recent Carnival guest asked for a partial refund because she was not able to get a gluten free taco from a dining venue ...

Most cruise lines throw a party for top-tier members of their loyalty program. It can vary, but both Celebrity and Royal ...

Carnival Brand Ambassador John Heald recently took to Facebook to share some commentary about the most popular menu items ...

Whether it’s new towels or fresh bed sheets, cabin stewards on a cruise ship stay busy making sure cruisers are comfortable and happy with their ...

Carnival Brand Ambassador John Heald used his Facebook page to calm his cruise line's passengers. He did so in his unique style. "OK, here is one of those cryptic posts from me where I can’t say ...

Restaurants add pickles to food to enhance flavor. Every place has its own way of prepping them, from thinly slicing them to ...

This story by Sol del Valle Editor Bianca Godina was translated from Spanish to English. Lift-Up has dedicated the past four ...