Chilean call center provider CallSouth is set to close its operations after declaring bankruptcy due to a shortened workweek.

Everise has acquired the healthcare division of Continuum Global Solutions (CGS), a portfolio firm of US equity firm Skyview ...

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The revenue of Ibex in the nearshore shrunk 7.8% over the past year as its US clients mull over a complicated macro landscape ...

Teknowledge has opened a delivery center in San Salvador, with plans to invest $20 million and create 200 jobs by year’s end.

Originally founded as Pinoy Partners Incorporated Limited in 2011 in the Philippines, PEAK Outsourcing expanded its ...

Nearshore outsourcing firms, whether BPOs or SaaS, are willing to let their clients get away with too much for the sake of a ...

Mercado Libre has secured $250 million from JPMorgan, with plans to launch a full-scale commercial banking service.

Tech salaries are rising to new highs in Mexico, as the skill gap widens with each passing day due to a lack of devs.

Chile was ranked, once more, as the most prosperous country in Latin America. Chile was the best-performing Latin American country in the Legatum Institute’s latest Prosperity Index, ranking 36th in a ...

Criminals continue to tarnish the reputation of the Philippines' BPO industry, with police shutting down another scam ring disguised as a legitimate BPO ...