The study also found that consumers are turning away from AI and automation when it comes to customer service.

Last week, Ms Korbel was at Olivia’s Tree – planted in her memory in Dovecot – to meet partners from the Evolve programme as ...

Communities that were “rocked” by three fatal shootings in the space of a week have more confidence in police three years on, ...

Airline easyJet is launching a new cabin crew recruitment drive – targeting young people who are not in employment, education ...

Sir Keir Starmer will join European leaders in presenting a united front with Volodymyr Zelensky at his crunch meeting at the ...

Official Government statistics show 209 pubs were demolished or converted for other uses over the six months to June. The ...

The report by Make UK and Sage said nearly half of manufacturers identify a lack of technical skills as the biggest hurdle.

There are 100 community diagnostic centres across England offering out-of-hours services, 12 hours a day seven days a week ...

Slang terms popularised by social media are among the thousands of words added to the Cambridge Dictionary this year.

Conservationists call for more action to protect chalk streams after 10 years of monitoring shows major falls in river ...

Marco Bizot believes he can help Emi Martinez become an even better goalkeeper after promising to push Villa’s No.1 in every ...

Other projects could also be made ‘faster’ by a drive to scrap and streamline environmental rules, Steve Reed said.