Following ongoing reports that Amazon’s generative AI makeover of Alexa is not going well, it appears Amazon may take a more ...

Should you go cloud, on-prem, hybrid, or CPaaS? Discover all the signals that indicate a hosted contact center solution is ...

New details have emerged regarding Amazon’s upcoming “last mile” delivery warehouse in the Columbus area, a story first reported by WTVM News Leader 9 back in August.While Amazon has been relatively ...

An Amazon.com Services LLC worker convinced a federal court that she’s entitled to pursue as a class action her claims ...

The Alexa digital assistant seems like the perfect product for the generative AI era. Getting this technology to actually ...

Your customers and agents will thank you for adding queue callback. Here’s why these virtual holds are a win-win for call ...

Disney vet Alexandra Weinberger has joined Amazon MGM Studios in the newly created role of chief of YA and comedy current ...

Amazon (AMZN) has held talks with several partners for handling specific tasks on the AI-powered Alexa, including Uber (UBER), Ticketmaster ...

In an era where AI assistants like Claude, ChatGPT and Gemini are becoming household names, Amazon's new generative ...

POET Technologies is burning cash, diluting shares, and could face delays in hitting the market. Learn why POET stock is a ...