Internal customer support platforms are moving from platforms like email ticketing systems and chat to channels like Slack, ...

What''s the new trend across the globe? It''s artificial intelligence. It has become the ultimate game-changer, affecting ...

When done safely and securely, automated inbound engagement can provide significant benefits for pharmaceutical companies.

Virgin Media O2 says it is spending up to £1m a day on customer service after lagging behind its rivals. We speak to customer ...

Can You Really Make Money with Chatbots? Grand View Research predicts that the global artificial intelligence market size ...

Customer engagement has long been dominated by rigid, script-based chatbots that offer little ... bridging the gap between automation and human-level service. Beerud Sheth, Founder & CEO of ...

Service Canada provides Canadians with a single point of access to a wide range of government services and benefits. Be aware of fraudulent email (phishing), mail and telephone (including text ...

Ride-hail giant Lyft has partnered with AI startup Anthropic to build an AI assistant that handles initial intake for ...

Whether it’s pulling up detailed product information, navigating customer service inquiries, or providing personalized recommendations, these chatbots can do it all with a remarkable degree of ...

AI tools for WhatsApp, in particular, are transforming the way we communicate, offering features like chatbots that can automate responses, provide customer service, and even engage in casual ...

Unlike human employees, AI chatbots can operate around the clock. This has transformed industries such as customer service, where chatbots can handle inquiries at any time of the day. In the case of ...