MBUSA brand ambassador Brad Guzan surprised students at Miles Elementary School in Atlanta to celebrate the holidays and deliver brand-new winter gear, including hoodies, hats and gloves.

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A wrong clamp may have been installed on the window air bag units. The window air bag may not fully deploy in a side-impact collision, not providing adequate protection to the vehicle occupant.

Rather than listing other forms of recognition for the Mercedes-Benz USA (MBUSA) customer experience transformation, let’s look at how MBUSA leaders moved people, processes, and technology in customer ...