In a time of rapid change, companies are seeking strategic ways to shift noncore functions such as customer service to gain ...

Coupang's biggest competitor in Korea is Naver (i.e. Korea's Google) which has been heavily involved in E-commerce through ...

Altice USA operates under a heavy debt load, with consolidated net leverage, by our calculation, above 7.5 times EBITDA at the end of the first quarter of 2025. The firm has carri ...

AI phone calls are no longer a futuristic concept—they’re revolutionizing how businesses interact with customers. By combining voice technology, machine learning, and speech recognition software, ...

Colorado Public Utilities Commission report says complaints about Xcel’s customer service are also on the rise.

Global coffee giant Starbucks (NASDAQ:SBUX) is finding itself in unfamiliar territory. With over 40,000 stores worldwide, it ...

TIM's management has missed its guidance targets countless times in recent years, so we remain cautious. On top of a more than EUR 4 billion cash cushion after the divestment of its fixed network, TIM ...

Evergreen Services Group has acquired Sterling Technology Solutions and includes a leadership transition with Solei Dyment ...

TikTok user @broskisavageg30 not only owns a Mercedes-Benz but also a BMW. He posted a video saying he waited nearly 40 minutes in the dealership, making eye contact with multiple sales associates in ...

In the evolving world of customer service, organizations are embracing advanced technologies to anticipate and resolve issues before they arise, improving efficiency. This shift is largely driven by ...

Elisa outperforms the S&P 500 with 5G+ growth, fiber services, and strategic acquisitions. Read why we now believe ELMUF is ...

Dial 1-888-559-8905 to reach whether you're adjusting a flight, clarifying booking details, or seeking a refund, speaking ...