Colorado Public Utilities Commission report says complaints about Xcel’s customer service are also on the rise.

ServiceNow’s acquisition of data.world will add a cataloging and governance layer on all the company does with agentic AI, ServiceNow executive Gaurav Rewari tells CRN.

Crowdstrike is laying off five percent of its workforce. CEO Kurtz justifies this with a change due to AI. However, not all ...

RG&E says it’s making major strides improving its customer service since the pandemic and the data it’s been reporting to ...

Do you want to figure out how to get great service at any bar? We've consulted some industry experts to unlock the code to ...

Just in time for the busy summer travel season, the J.D. Power 2025 North America Airline Satisfaction Study is out. Based on ...

AI agents are the new hype – and US provider ServiceNow agrees. For CEO Bill McDermott, the future of CRM is clearly ...

In a time of rapid change, companies are seeking strategic ways to shift noncore functions such as customer service to gain ...

Coupang's strategy drives e-commerce dominance in Korea through speed, reliability, and ecosystem growth. Click to read more ...

Altice USA operates under a heavy debt load, with consolidated net leverage, by our calculation, above 7.5 times EBITDA at the end of the first quarter of 2025. The firm has carri ...

AI phone calls are no longer a futuristic concept—they’re revolutionizing how businesses interact with customers. By combining voice technology, machine learning, and speech recognition software, ...

Global coffee giant Starbucks (NASDAQ:SBUX) is finding itself in unfamiliar territory. With over 40,000 stores worldwide, it ...