VodafoneThree has announced it is bringing 400 contact centre jobs back to the UK, contact centre jobs vodafonethreee ...

AI is marketed as a transformative solution for customer service and your contact centre is expected to evolve. anywhereNow ...

The Workforce Intelligence Revolution: From Managing People to Maximising Potential ...

This New Year's Eve strike by London Metropolitan Police contact centre workers and staff is a serious disruption ...

The UK's contact centre sector is set to open its doors and showcase achievements as part of the inaugural National Contact Centre Day ...

Fast-growing tech firm publishes latest Responsible Business report and scoops equity investor Palatine’s ‘Leadership in Social Value’ award Customer experience and digital transformation specialist, ...

Across the business world, leaders are grappling with the same challenge – meeting ever-rising customer expectations while using technology built for a different era of customer behaviour. A recent ...

Route 101, a leading technology systems integrator and cloud contact centre specialist, has successfully deployed NiCE CXone Mpower and Gamma connectivity across the Theo Paphitis Retail Group (TPRG).

Unisys wins Two Gold Awards for Customer Experience Excellence – The company was honored for the Pan-European Contact Operation and Outsourced Contact Centre at the European Contact Centre and ...

Jukebox Marketing has released its latest wellness report ahead of Christmas 2025, revealing employee attitudes toward Secret Santa gifts, booze in the office, socialising with coworkers and festive ...

AI you can trust: Governance as the new business standard in the contact centre – Richard Farrell, CIO at Netcall discusses As AI becomes more embedded in business decision-making, the need for trust ...

Content Guru, a leading global provider of enterprise cloud Customer Experience (CX) and contact centre solutions, has launched a new health & digital social care microsite to spotlight the business’s ...