ServiceNow Workforce Optimization & Advanced Work Assignment Overview
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YouTubeServiceNow Community
ServiceNow Workforce Optimization & Advanced Work Assignment Overview
Join us for an in depth overview of ServiceNow Workforce Optimization for Customer Service Management and the synergy created with Advanced Work Assignment (AWA). We then cover and demo the five major modules for Workforce Optimization including: Channel and Queue management, Scheduling & Forecasting, Adherence, Team Performance, and Coaching ...
8.1K viewsAug 5, 2021
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